General
Chamberlain Hamnett is a legal practice carried on by Chamberlain Hamnett Limited.
References in these Legal Notices and elsewhere on this website to Chamberlain Hamnett or CH mean Chamberlain Hamnett Limited, and any subsidiary or affiliate of it.
The term "partner" refers to a director of Chamberlain Hamnett Limited or an employee or consultant with equivalent standing and qualifications.
A list of partners of Chamberlain Hamnett and their professional qualifications is open to inspection on request, at its registered office.
TERMS OF USE
By using our website you confirm that you accept these terms of use and agree to comply with them. We may revise the terms from time to time.
You are permitted to download content made available for downloading provided this is for your own personal or non-commercial use. Otherwise you may not modify, copy, store or redistribute the contents of this website in any way.
You may not set up links to this website without our prior written consent.
You will not use, or allow the use of, the website or its contents for any illegal purpose.
Our website is provided for general information purposes and may not be accurate, complete or up to date.
The website content does not provide legal advice and should not be relied on as doing so.
We exclude all liability for any loss or damage that may result to you or a third party in connection with the use, inability to use, or the results of use of this website or its contents.
The inclusion of any link does not imply our endorsement of any linked website or its provider.
Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence or our fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by English law.
COPYRIGHT AND INTELLECTUAL PROPERTY
Intellectual property rights in the content of the website, including any Chamberlain Hamnett marks, logos and brands, belongs to Chamberlain Hamnett or its licensors who have expressly licensed content to Chamberlain Hamnett.
All rights, save as expressly granted, are reserved. If you are in doubt whether an item is copyright or a trade mark of Chamberlain Hamnett please contact us using the online form for clarification.
GOVERNING LAW
These website terms are governed by English law and the exclusive jurisdiction of the English Courts.
For further information on the use of materials from this site, or if you experience any problems with this site, please contact us.
COMPLAINTS
Our commitment: We want to give you the best possible service.
However, if at any point you become unhappy or concerned about the service we have provided, or about the bill, then you should inform us immediately, so that we can do our best to resolve the problem. In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.
If you are unhappy about any aspect of the service you have received, or about the bill, please contact us by post to our office at The White House, Mill Lane, Goostrey, Cheshire, CW4 8PN, or by email.
Making a complaint will not affect how we handle your case.
What will happen next?
1 We will acknowledge receipt of your complaint within five days of receiving it, enclosing a copy of this procedure.
2. We will investigate your complaint. This will normally involve passing your complaint to our Client Care Partner Andrew Chamberlain, who will review your matter file and speak to the member of staff who acted for you. If your complaint relates to Andrew, Jamie Hamnett will deal with your complaint.
3 We will then invite you to a meeting to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgement.
4 Within five days of that meeting we will write to you to confirm what took place and outline any solutions that have been agreed with you.
5 If you do not want a meeting, or it is not possible, you will be sent a detailed written reply to your complaint, including the suggestions for resolving the matter, within 21 days of sending you the acknowledgement.
6 At this stage, if you are still not satisfied, you should contact us again and we will arrange for another Partner (who may be a consultant with equivalent standing) to review the decision.
7 We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint, and explaining our reasons.
8 If you are still not satisfied with our handling of your complaint, or if we have not resolved it within eight weeks, you can ask the Legal Ombudsman (see below) to consider the complaint.
Contact details are as follows:
The Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
T 0300 555 0333
E enquiries@legalombudsman.org.uk
W www.legalombudsman.org.uk
9 Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
• Within six months of receiving a final response to your complaint, and
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.
10 If we have to change any of the above timescales, we will let you know and explain why.
Complaints about your bill
The above Complaints Policy also applies to complaints arising concerning our bill. There may also be a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974; and that if all, or part, of a bill remains unpaid, the firm may be entitled to charge interest.
Raising concerns with our regulator, The Solicitors Regulation Authority (SRA), can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can find information about raising your concerns with the SRA at www.sra.org.uk in the ‘For the public’ section.
[Revised January 2022]